Zomato CEO Offers Job to X User After Impressive Feature Suggestion

Zomato CEO Deepinder Goyal posts all new key feature updates on his official X (previously Twitter) account. Similarly, Goyal announced a new feature upgrade named ‘Food Rescue’ on November 10, 2024. This tool aims to decrease food waste by forwarding cancelled orders from Zomato to other potential consumers. Goyal responded to clarify the feature: “Canceled orders will now pop up for nearby customers, who can grab them at an unbeatable price, in their original untampered packaging, and receive them in just minutes.”

While many X users praised the new function and offered some ideas, one X user’s comments pleased the Zomato CEO. The X user called Bhanu gave some recommendations to prevent abuse of this new feature:

1. Should not be applicable to COD
2. Cancellation should not be allowed if the delivery reaches 500 m to the delivery point
3. Chances of 2 idiots sharing meals ordering and cancelling at the same time getting a discount place
4. Less than two cancellations are allowed per month.

We don't encourage order cancellation at Zomato, because it leads to a tremendous amount of food wastage.

Inspite of stringent policies, and and a no-refund policy for cancellations, more than 4 lakh perfectly good orders get canceled on Zomato, for various reasons by customers.… pic.twitter.com/fGFQQNgzGJ

— Deepinder Goyal (@deepigoyal) November 10, 2024

The suggestions caught the CEO’s attention and he offered to “work together” with the X user. Goyal wrote, “All this and more already in place. Good thinking, by the way. Who are you and what do you do? Would love to know you more, and see if we can work together? 🙂 DM me please if you wanna chat more.”

Responding to the offer to work for the food delivery company, the user replied, “Thanks a lot. I am from Bangalore. Regularly use Blinkit. I regularly give suggestions to improve services via Twitter by tagging your company. Always thinking to reduce negative impact and improve service delivery. Working as a PM in a startup company.”

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Source: NDTV