On July 30, WhatsApp introduced a chatbot-based solution that will allow users to recharge Delhi Metro passes on its platform. DMRC’s WhatsApp-based ticketing service, powered by PeLocal, is now live on all lines in Delhi and the National Capital Region (NCR), including Gurugram Rapid Metro.
“The introduction of metro pass recharging via WhatsApp will transform the commuting experience for Delhi Metro Rail Corporation (DMRC) users. Offering a variety of payment methods for card recharge, this integration builds on the success of our previously introduced QR ticketing systems, bringing us one step closer to our goal of simplifying transit for millions of people in the NCR region,” said Ravi Garg, Meta’s Director of Business Messaging in India.
All DMRC routes, including Gurugram Rapid Metro, were equipped with QR-based ticketing systems last year thanks to the Meta-owned instant messaging platform. According to WhatsApp, the chatbot offers users immediate information and assistance, including specifics on train timetables, costs, and station details. Powered by the same chatbot, the Delhi Metro pass recharge option is a recently added function.
By text “Hello” to “+91-9650855800,” passengers may now use the same chatbot and ticketing services to get the metro card recharge service in Hindi and English. Users can utilize their preferred payment methods, such as debit cards, credit cards, and the unified payments interface (UPI), to recharge their metro cards within the chat window. Users on Android and iOS can also find quick access to the chatbot by tapping on the payments section on their WhatsApp.
In related news, Google had recently announced the expansion of metro booking options in Google Maps to Kochi and Chennai. This is part of Google’ ongoing collaboration with Open Network for Digital Commerce (ONDC) and Namma Yatri, a Google-backed ride-hailing app. Users will receive a QR code as a ticket when using Google Maps to book metro tickets.
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