which operates Kempegowda International Airport, said domestic operations, especially those of IndiGo, were affected due to a Microsoft outage. Chaos prevailed at the Airport in Bengaluru on July 19, as thousands of passengers were stranded for hours due to a Microsoft software outage.
A recent issue with CrowdStrike updates has triggered a major disruption in Microsoft Windows services worldwide.”A total of 25 domestic arrivals and 28 departures were cancelled, and 77 flights were delayed. However, international flight operations have not been affected so far,”
(CUSS) systems are also experiencing disruptions. IndiGo, Air India Express, SpiceJet, and Akasa have taken proactive measures by initiating manual check-ins to minimise disruption to passengers and flight schedules”, the spokesperson added.According to sources, services had not returned to normal by late Friday night, leaving many fliers stuck at the airport. There were large lines, particularly at IndiGo counters, and passengers got into fights with airport workers about the delays. Check-in was done manually owing to the Microsoft outage.
Many people have vented their fury on social media.
Meanwhile, IndiGo in a statement said they are working to minimise the impact of global cloud software outage on flight operations.
“IndiGo is currently experiencing delays and cancellations due to a global outage affecting its cloud server software and provider. This outage, which began on July 19, 2024, has severely disrupted airline operations by impacting critical systems used for flight operations, passenger check-in, and baggage handling. Airlines, airports, and other transport systems worldwide are facing similar issues” a statement from IndiGo said.
“Following rapid measures by IndiGo teams to switch to manual and backup systems, operations at major Indian airports, including Delhi, Mumbai, and Bengaluru, are now under control amidst the widespread disruptions caused by the software outage. IndiGo has activated ‘war rooms’ at four metro airports to manage operations. The airline’s staff are prioritising passengers with departures within the next 120 minutes to ensure flights can continue with minimal delays”, it said.
“Additional measures have been implemented to manage the situation effectively. Customers with cancelled flights are advised not to go to the airports and are being offered alternate arrangements where possible. The airline is closely monitoring the situation, and further decisions regarding flight operations will be made based on updates from its cloud service provider. A dedicated team has been deployed to address these technical challenges and minimise disruptions”, it added.
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