VFS Global, the visa application service provider for the US embassy in India, has announced a temporary closure of its customer service center from July 12 to July 14. The closure is due to the migration to a new platform, and during this period, VFS Global will be unable to answer calls, accept fee payments, or book appointments. Normal operations will resume on July 15, 2023. Applicants are advised to refer to VFS Global’s website for updates and can contact them via email or social media during the shutdown.
Temporary Closure and Migration: VFS Global’s customer service center will be temporarily closed from July 12 to July 14 as the organization migrates to a new platform. This migration necessitates the suspension of services such as call answering, fee payments, and appointment booking during the specified period. The closure aims to facilitate a smooth transition to the new platform.
Resumption of Services and Contact Options: Normal operations at VFS Global’s customer service center will resume on July 15, 2023. In the meantime, applicants can reach out to VFS Global through email or social media channels. The organization will provide updates on its website regarding the restoration of services and any further developments.
Efforts to Reduce Visa Wait Times: The temporary closure of VFS Global’s customer service center comes after efforts by the US Embassy in India to reduce visa wait times. Ambassador Eric Garcetti announced that the wait time for first-time tourist visa interviews has been significantly reduced, with the average wait time now around 3 months compared to up to 12 months previously. The US Embassy aims to process at least a million visas in 2023 and has been taking measures to accommodate the increasing number of Indian travelers to the United States.
US visa applicants in India should take note of the temporary closure of VFS Global’s customer service center due to platform migration. The closure, from July 12 to July 14, will impact services such as call handling, fee payments, and appointment bookings. Normal operations are expected to resume on July 15, 2023. Applicants are encouraged to stay updated through VFS Global’s website and can contact the organization through email or social media during the closure. These measures are part of the ongoing efforts to enhance visa processing efficiency and reduce wait times for Indian travelers to the United States.
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