IndiGo airline has been experiencing a system outage since 12:30 p.m. on Saturday. This has impacted flight movements and ground services at many airports.
The technical malfunction has made it difficult for travelers to board or book tickets, leaving them stranded at airports.
Several passengers have gone to the social networking platform X to voice their concerns, requesting the Directorate General of Civil Aviation (DGCA) to take action.
@IndiGo6E it’s good to invest in new aircrafts but how about improving the ground services! This is the scene at indigo counters at Bangalore T1 for last one hour. Additional counters are required, disturbing to see old people suffering. @DGCAIndia please notice pic.twitter.com/LE57At4RC5
— middleclasspilot (@daks_reaper) October 5, 2024
One of the passengers wrote, “@IndiGo6E it’s good to invest in new aircrafts but how about improving the ground services! This is the scene at indigo counters at Bangalore T1 for last one hour. Additional counters are required, disturbing to see old people suffering @DGCAIndia please notice.”
@IndiGo6E your services are down. I'm not able to book any Indigo flight on any platform including your own!
— The Middle Class Investor (@middleclss_desi) October 5, 2024
Another passenger wrote, “@IndiGo6E your services are down. I’m not able to book any Indigo flight on any platform including your own!”
The airline replied to the passenger, writing, “Mr Priyatham, we regret your recent experience with the user interface. We request you to DM us your PNR along with a snapshot of the error to check and assist.”
IndiGo Issues Alert
The airline later took to X and wrote, “We are currently experiencing a temporary system slowdown across our network, affecting our website and booking system. As a result, customers may face increased wait times, including slower check-ins and longer queues at the airport.”
#6ETravelAdvisory : We are currently experiencing a temporary system slowdown across our network, affecting our website and booking system. As a result, customers may face increased wait times, including slower check-ins and longer queues at the airport. (1/3)
— IndiGo (@IndiGo6E) October 5, 2024
Assuring assistance to the stranded passengers, it wrote, “Our airport team is available and fully dedicated to assisting everyone and ensuring a smooth journey. Be assured, we are working diligently to restore stability and normalcy as quickly as possible. We regret the inconvenience caused and appreciate your understanding and patience during this time.”
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Source: News18
